Our seasoned ER/EMS physicians provide expert coordination for all prehospital administrative functions, ensuring compliance with state regulations and enhancing EMS agency operational efficiency. Our team designs state of the art guidelines and integrates with cutting edge EMS programs like wild-land, haz-mat, community-paramedicine, tactical medicine, advanced practice paramedic (APP/CCT) programs.

Access 24/7/365 real-time medical consultation with our dedicated team of emergency medicine physicians, ensuring prompt and reliable support. Your calls are recorded and tracked for QA as well as ‘speed to answer’. Our QA service level goal for speed-to-answer is less than 24 seconds ‘ring to doc’ equal to or greater than 90% of all online medical direction calls. These stats are published monthly for all agencies and base-hospitals to see as a Key Performance Indicator (KPI).

Our proprietary patient tracking and alerting system notifies hospitals of inbound patients as well as the IMD physicians and also serves as the patient queue for specialty patient metrics, QA, KPI’s, medication reconciliation and messaging. This feature glues all services together and allows us to study and improve on EMS agency ‘high-risk’ patients like refusals, pediatrics, infrequent skills, STEMI, STROKE, SEPSIS and trauma.

IMD pharamacy technicians manage controlled substance tracking and compliance. IMD supports EMS ‘Vending’ machines and works with various software platforms for EMS agency to ensure seamless pharmaceutical management with our expert support in purchasing, stocking, and managing essential medications.

IMD’s Collaborative Learning Center (CLC), a cloud-based video-content NREMT CE mapped platform is included in every contract. These programs are physician curated and accredited continuing education programs to ensure all NREMT and state compliance. EMS agency providers are able to maintain their certification with just their mandatory CPR, ACLS and Pediatric (e.g.; PALS) cards and not need any refresher course. This features allows agencies to realize significant savings. In addition, specialty CE’s enhance your team’s skills with education tailored to your agency’s needs. Agencies may add their own training to this platform as well as track all individual training.

IMD with its subsidiary IME, an Arizona registered EMS school, allows IMD based agencies access to discounted EMR / EMT and AEMT CLC based programs for colloaborative hybrid delivery programs with agency labs facilitated by agency imbeded instructors.

Our pharmaceutical services offer complete management solutions, from procurement to inventory control, ensuring your agency is always prepared.